This page has been provided to answer the most common questions we are asked on reputation management. Use the search bar to refine your search and feel free to ask your own question using the submission box at the bottom of this page.

Blogs & Blogging (2)

How do I deal with a bad online comment?

First and foremost, don’t ignore it.

Engage with the user, try to understand them and give more information about your service, product and/or topic you are talking about. In doing this, you MUST not forward nor continue to promote the negative part of your service/product and /or topic.

Forget about negativity, do not reply back highlighting your faults, instead give more info on the product, give the background and try to understand the user/customer and resolve their issue.

If it is outright online defamation and the author of the comment refuses to communicate or cooperate, then consider our legal support or online reputation management services.

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How do I deal with an hostile client online?

Whether your product or service is pristine or not, it doesn’t matter. Lets face it, some people are just downright hostile to any aspects of life and living.

How to deal effectively with an hostile character online? It doesn’t matter the type of job or the field you work in. You could be saving penguins from global warming and may be as dedicated as a martyr, but the hostile character will come after you if you have stepped on his toes or have engaged in a working relationship of some sort. Some people love to challenge and make war.

So how do you resolve this?

First of all realise it is not personal. You will find a long trail of enemies these people have made along the line, this has nothing to do with you or your personality. The most effective way to handle these characters is to swiftly deliver the product and service you promised and get out of there. In handling them you must not engage in hostile conversations nor attack them, this is what they are looking for.

If you want help to clean up the aftermath such people leave in their wake, give us a call.

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Social Media (2)

How do I get more followers on twitter?

Communicate!

Most common mistake is to give someone else control of your twitter account, it is your persona, your brand, your experience. You love your brand and people pick up on it.

Talk, share and like trends. Speak about your product and services with other professionals and brand that most represent your field. Ask questions in relation to your field of expertise and give your opinion. Its like standing in a busy square full of people that are talking to each other about different things, find out who’s talking to whom about what and join in! If you keep yourself up to date and bring value to the conversation you can only increase interest and followers.

Do not resort to unusual tactics, it penalises you on the long run and doesn’t generate any actual results.

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Do you know of any websites where I can create a lot of social media accounts at once?

Though there are “quickie” tools out there to do this, it is not recommended whatsoever. Social accounts have to be nurtured, grown and interacted with, otherwise they will have no value to you, your clients or Google.

We do have some resources in our blog and a list of websites which will help your online reputation.

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Reputation Management (5)

Is there a way to replace the Google Images which show up for my name or company?

Yes, this can be done relatively easily if you have control of your website, have applicable images and have frequent content. The trick is to use:

  • Image Alt tags
  • Image descriptions
  • Image-based social networks such as pinterest, flickr and instagram
  • Image sitemap

You can read more about this here.

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Does you just provide SEO?

No, online reputation management cannot rely just on SEO as this subject is unpredictable. Google changes, websites change and things are always evolving online. Massive includes many facets of online services in our online reputation packages. The majority of our cases are resolved by removing unwanted search results but we recommend our other services to run concurrent such as media placements, PR, SEO, legal, investigations and arbitration.

Unlike most ORM firms who do just use SEO, we stand out in effectiveness because of our multi-prong strategies. Whatever is right for your case, we will provide.

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How Can I Remove a Fake Review or Page from Google?

Removing a fake post, review or web page from Google requires an initial assessment to determine:

  • The source of the fake post
  • The type of website the fake page is hosted on
  • The nature of the review, post or page in terms of libel, slander etc
  • The strength of the website

From this Massive will tell you the strategy required to remove the fake, defamatory post or review.

How long does it take to remove a page, post or review from Google?

Most removal projects take anywhere from 4-8 weeks depending on what is being done. If there is legal action involved this may make the online removal service parallel to the legal schedules.

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Can I do my own online reputation management?

This is entirely up to you, but of course several things have to be considered. If the defamation or unwanted search result are numerous or hosted on powerful websites you may have a hard time. We have written some articles to help you. Check out these resource articles:

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How do I avoid a bad online reputation?

First you must have an online reputation. A lot of businesses have not invested in an online presence, optimised website, active blogs or social networks. Many multi-million dollar firms and mid-sized firms out there are still traditional and use other forms of offline, direct marketing to procure new clients.

This is a common mistake in this day and age. All it takes is one bad review or comment left by a web user and customer. Without any web presence to speak of, this goes straight on to Google page #1. So it is ESSENTIAL to start at once building a strong online presence.

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Online Public Relations (2)

Can you get me into mainstream media?

Yes. One of our most aggressive and proactive services is our media strategies and placements. You will work closely with our team to position you and your brand as experts within your industry and work out noteworthy stories. You will have complete control of the story which goes out from first concept consultation to final approval.

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How do I deal with an hostile client online?

Whether your product or service is pristine or not, it doesn’t matter. Lets face it, some people are just downright hostile to any aspects of life and living.

How to deal effectively with an hostile character online? It doesn’t matter the type of job or the field you work in. You could be saving penguins from global warming and may be as dedicated as a martyr, but the hostile character will come after you if you have stepped on his toes or have engaged in a working relationship of some sort. Some people love to challenge and make war.

So how do you resolve this?

First of all realise it is not personal. You will find a long trail of enemies these people have made along the line, this has nothing to do with you or your personality. The most effective way to handle these characters is to swiftly deliver the product and service you promised and get out of there. In handling them you must not engage in hostile conversations nor attack them, this is what they are looking for.

If you want help to clean up the aftermath such people leave in their wake, give us a call.

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Bad Reviews (4)

How can I remove or demote ComplaintsBoard.com reviews?

Complaintsboard.com’s fake or negative reviews are rather fast projects. You can find out more information on complaintsboard.com removals here

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How Can I Remove a Fake Review or Page from Google?

Removing a fake post, review or web page from Google requires an initial assessment to determine:

  • The source of the fake post
  • The type of website the fake page is hosted on
  • The nature of the review, post or page in terms of libel, slander etc
  • The strength of the website

From this Massive will tell you the strategy required to remove the fake, defamatory post or review.

How long does it take to remove a page, post or review from Google?

Most removal projects take anywhere from 4-8 weeks depending on what is being done. If there is legal action involved this may make the online removal service parallel to the legal schedules.

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Is there any way to get a RipoffReport.com review removed?

Massive offers a pay-on-result removal service for Ripoff Report. This is a service which could not be guaranteed as to result due to the process we take, but if we review the matter and feel confident in taking it on, you have good chances to remove from Google.. RipoffReport.com is one of the longest, ongoing internet controversies. Despite many judgements from local or county courts against Ripoff, the online defamation firm continues to scream “1st Amendment”.

However, for individual complaints and lies left on RipoffReport, you can defeat the monster with our partner online defamation law firms within 12 weeks.

What else can you do? Attempt to suppress the complaint with your own online reputation management campaign.

See the article: How to Remove a Rip-Off Report Posting

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How do I get rid of a bad online review on my own?

First find out all about it. Where is it published? Who published it? Is it true? There’s two ways to act about it depending on the truthfulness of it. If its completely unfounded contact the publisher/site owner and give your side of the story possibly providing evidence of the actual facts. Get them to understand this is untrue and its damaging to your reputation.

If the bad review was left for a reason, use this as an opportunity. Respond immediately, but make sure that before you do, you consult a professional PR who can help you with formulating this response. If your budget is tight and can’t afford a professional PR, read our tips on how to handle a bad online comment.

In the case of a stubborn author or too many bad reviews, contact Massive and we will assist you.

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Sales Questions (7)

Do you work for individuals or only big companies?

Yes of course, we can service private individuals. Our personal reputation services are designed for heavy defamation attacks. The best way to find out if we can help is to send us an email and explain your situation. You will walk away with free guidance or a proposed strategy.

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Does you just provide SEO?

No, online reputation management cannot rely just on SEO as this subject is unpredictable. Google changes, websites change and things are always evolving online. Massive includes many facets of online services in our online reputation packages. The majority of our cases are resolved by removing unwanted search results but we recommend our other services to run concurrent such as media placements, PR, SEO, legal, investigations and arbitration.

Unlike most ORM firms who do just use SEO, we stand out in effectiveness because of our multi-prong strategies. Whatever is right for your case, we will provide.

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How much does online reputation management cost?

The cost of the online reputation management services can vary widely. Unlike other ORM companies, we do not stick our clients into a “payment package” which may or may not get results. Our services are only based on results. So to determine the cost of an ORM service we look at many points in the client’s case, such as:

  • Domain Authority (online strength) of the domain hosting the online content
  • The type of website it is hosted on
  • The background of the author of the libel
  • Which country the website is located in (servers)
  • The version of Google which you need the content resolved on i.e. .com, .co.uk etc
  • The strength of your existing online presence
  • The number of keywords you need resolved
  • The number of pages containing defamation

These are just a few of the criteria we use for pricing.

Sample Costs (in USD )*

  • Single complaint or review: $5,000
  • Dedicated “hate” website: $15-60,000 for full resolution
  • CNN Article: $25,000 to be pushed to page 2 or 3
  • Yell.com review page: $5,000
  • RipoffReport.com complaint: $10-20,000
  • BBB page: $10,000
  • Forum thread: $15,000

Economical package offers can reduce reputation management costs considerably.

*these prices are only to be used as guidelines

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What Kind Of Legal Support Can You Provide?

Our role in with legal for online defamation issues includes:

Referring you to the correct legal team

We have a relationship with 2 of the biggest online defamation lawyers in the US and UK (Europe). This means you will have the support of lawyers who know how to resolve online defamation, have had success in getting damages for monetary and reputation losses and are educated in the latest legal developments in cyber law.

Legal preparation

We understand what is needed for a law firm to do its job right. If requested, we will work with the law firm to gather and organise every piece of evidence available using our cyber forensics team.

Legal liaison

A case may not always be smooth. Further evidence gathering, tracing and online work can be needed to get the result. We will work along side our legal contacts to ensure everything is in place.

Permalink.

How Can I Remove a Fake Review or Page from Google?

Removing a fake post, review or web page from Google requires an initial assessment to determine:

  • The source of the fake post
  • The type of website the fake page is hosted on
  • The nature of the review, post or page in terms of libel, slander etc
  • The strength of the website

From this Massive will tell you the strategy required to remove the fake, defamatory post or review.

How long does it take to remove a page, post or review from Google?

Most removal projects take anywhere from 4-8 weeks depending on what is being done. If there is legal action involved this may make the online removal service parallel to the legal schedules.

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Do you offer an executive online reputation service?

Yes, our executive services include being assigned your own personal consultant and online reputation strategist. Our Executive services provide complete protection from instances of online defamation or unwanted search results.

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You say you can remove links. How do you do this?

Every case is different. This is why Massive analyses each client with out proprietory software. To name a few, we determine:

  • The strength of the defamation’s hosted website
  • The person(s) behind the cyber attack
  • The legitimacy of the attack
  • Actions taken so far by other SEO or ORM firms
  • Legal violations
  • Location of the attacker or the website, forum, blog and social account

Every client requires a different approach and strategy. Whatever the scenario, know that we can resolve the matter using forensics, programming, SEO and Legal.

See also: OUR PROCESS

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Internet Defamation Law (2)

Can I Receive Damages From Online Defamation or Reputation Damage?

In short yes. It depends on the case of course, but the key things you should provide to your defamation lawyer are:

  • Website Analytics showing a visible drop in visitors since the defamation attack
  • Evidence and trend of your monetary or conversion drop since the attack
  • Evidence of rejections for jobs, contracts or general services since the attack
  • Communication from lost vendors or supporters who have mentioned your online defamation
  • A trend prediction of where your revenue or expansion would be now had the defamation never occurred.

With this all neatly compiled, the defamation lawyer will review the online hate content and should provide further investigation services into the person or company behind the attack. This will determine the amount of damages you can receive.

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What Kind Of Legal Support Can You Provide?

Our role in with legal for online defamation issues includes:

Referring you to the correct legal team

We have a relationship with 2 of the biggest online defamation lawyers in the US and UK (Europe). This means you will have the support of lawyers who know how to resolve online defamation, have had success in getting damages for monetary and reputation losses and are educated in the latest legal developments in cyber law.

Legal preparation

We understand what is needed for a law firm to do its job right. If requested, we will work with the law firm to gather and organise every piece of evidence available using our cyber forensics team.

Legal liaison

A case may not always be smooth. Further evidence gathering, tracing and online work can be needed to get the result. We will work along side our legal contacts to ensure everything is in place.

Permalink.

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